Privacy Policy

1. Who We Are

Unitecx Limited ("we", "us", "our") is the data controller responsible for your personal data collected through our website and services.

Registered Company Details:

• Company Name: Unitecx Limited
• Company Number: 17047279
• Registered in: England and Wales
• Website: https://unitecx.online
• Contact Email: support@unitecx.com

2. Scope of This Policy

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

• Visit our website
• Create an account or register for our services
• Purchase or use our digital consulting, online mentorship, or digital marketing strategy services
• Communicate with us via email, video calls, or support channels
• Access our private platforms or digital materials

This policy applies to all personal data we process in connection with our business activities, whether you are located in the UK, EU, or elsewhere in the world.

3. Definitions

4. What Personal Data We Collect

We may collect and process the following categories of personal data:

4.1 Identity and Contact Data

• Full name
• Email address
• Telephone number
• Job title and company name (for business clients)
• Postal address (if provided)

4.2 Account Data

• Username and password (encrypted)
• Account preferences and settings
• Profile information

4.3 Payment Data

• Billing address
• Transaction history and invoice records
• Payment method information (processed securely via Stripe)

4.4 Technical Data

• IP address
• Browser type and version
• Device type and operating system
• Time zone settings and location data
• Page response times and download errors
• Website access logs

4.5 Usage Data

• Pages visited and content viewed
• Courses or services accessed
• Time spent on pages
• Click patterns and navigation paths
• Platform interaction data

4.6 Marketing and Communications Data

• Marketing preferences and consent records
• Email engagement data (opens, clicks)
• Survey responses and feedback
• Newsletter subscription status

4.7 Support Communications

• Support tickets and correspondence
• Video call recordings (when consented)
• Chat logs and messages
• Feedback and testimonials

5. How We Collect Data

We collect personal data through the following methods:

5.1 Direct Interactions

• When you register for an account or purchase our services
• When you fill out forms on our website
• When you contact us via email, phone, or support channels
• When you participate in video calls or mentorship sessions
• When you provide feedback or complete surveys

5.2 Automated Technologies

• Cookies and similar tracking technologies when you browse our website
• Server logs that automatically record technical information
• Analytics tools that track website usage and performance

5.3 Third Parties

• Payment processors (Stripe) for transaction data
• Analytics providers for aggregated usage data
• Publicly available sources (e.g., company websites for B2B contacts)

6. Lawful Bases for Processing

We process your personal data only when we have a lawful basis to do so under UK GDPR. The lawful bases we rely on include:

6.1 Performance of a Contract

We process your data to fulfill our contractual obligations when you purchase our services, including:

• Creating and managing your account
• Delivering consulting, mentorship, or digital marketing services
• Processing payments and managing billing
• Providing customer support

6.2 Legitimate Interests

We process your data based on our legitimate business interests, where such interests are not overridden by your rights, including:

• Improving our services and website functionality
• Detecting and preventing fraud or security threats
• Analyzing usage patterns to enhance user experience
• Running our business efficiently and effectively
• Enforcing our terms and conditions

6.3 Legal Obligation

We process your data to comply with legal and regulatory requirements, such as:

• Maintaining accounting and tax records
• Responding to lawful requests from authorities
• Complying with data protection laws

6.4 Consent

We process your data based on your explicit consent for:

• Sending marketing communications
• Using cookies and tracking technologies (where required)
• Recording video calls or sessions
• Processing special categories of data (if applicable)

You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

7. How We Use Personal Data

We use your personal data for the following purposes:

7.1 Service Delivery

• To create and manage your account
• To provide access to digital consulting, mentorship sessions, and digital marketing strategy services
• To deliver digital materials and private platform access
• To schedule and conduct video calls
• To customize your service experience

7.2 Payment Processing

• To process transactions and manage billing
• To issue invoices and receipts
• To handle refunds or payment disputes
• To prevent fraudulent transactions

7.3 Communication

• To respond to your inquiries and support requests
• To send service-related notifications and updates
• To provide technical support
• To notify you of changes to our services or policies

7.4 Marketing (with consent)

• To send promotional emails about new services, features, or offers
• To inform you about events, webinars, or resources that may interest you
• To conduct market research and surveys

7.5 Analytics and Improvement

• To analyze website usage and service performance
• To understand customer behavior and preferences
• To improve our services, website, and user experience
• To develop new features or offerings

7.6 Security and Compliance

• To detect, prevent, and address fraud or security issues
• To enforce our Terms of Service and other policies
• To comply with legal obligations and regulatory requirements
• To protect the rights and safety of our users and business

8. Sharing Personal Data

We do not sell your personal data. We may share your personal data with the following categories of recipients:

8.1 Service Providers

We share data with trusted third-party service providers who perform services on our behalf, including:

• Payment processors: Stripe (for secure payment processing)
• Cloud hosting providers: For website and platform infrastructure
• Email service providers: For sending communications and newsletters
• Analytics providers: For website analytics and performance monitoring
• Video conferencing platforms: For conducting online sessions
• Customer support tools: For managing support tickets and communications

These service providers are contractually obligated to process your data only as instructed by us and to implement appropriate security measures.

8.2 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement, regulatory bodies, or other authorities when:

• Required by law or legal process
• Necessary to respond to lawful requests or court orders
• Required to protect our rights, property, or safety, or that of others
• Necessary to prevent fraud, security threats, or illegal activity

8.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal data may be transferred to the relevant third party. We will notify you of any such change and ensure the new entity continues to protect your data in accordance with this policy.

8.4 Professional Advisors

We may share data with lawyers, accountants, auditors, and other professional advisors as necessary for business operations and compliance.

8.5 With Your Consent

We may share your personal data with other parties when you have given explicit consent to do so.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or regulatory requirements.

Retention Periods

• Account data: Retained for the duration of your account plus 6 months after closure, unless you request earlier deletion
• Transaction records: Retained for 7 years to comply with tax and accounting regulations
• Marketing data: Retained until you withdraw consent or unsubscribe, then deleted within 30 days
• Support communications: Retained for 3 years for quality assurance and dispute resolution
• Technical and usage data: Typically retained for 12-24 months for analytics purposes
• Cookie data: As specified in our cookie settings (typically 12 months or less)

When personal data is no longer required, we will securely delete or anonymize it. In some cases, we may retain anonymized data for statistical or research purposes indefinitely.

10. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure.

Our Security Practices Include:

• Encryption: Data transmitted over the internet is encrypted using SSL/TLS protocols
• Secure storage: Personal data is stored on secure servers with restricted access
• Access controls: Only authorized personnel have access to personal data on a need-to-know basis
• Password protection: Account passwords are encrypted and never stored in plain text
• Regular security assessments: We conduct regular reviews of our security practices
• Vendor security: Third-party processors are required to maintain appropriate security standards
• Incident response: We have procedures in place to detect, respond to, and report security incidents

While we strive to protect your personal data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our security measures.

Your Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Please notify us immediately if you suspect unauthorized access.

11. International Transfers

As we provide services globally and use third-party service providers located in various countries, your personal data may be transferred to and processed in countries outside the United Kingdom and the European Economic Area (EEA).

Safeguards for International Transfers

When we transfer your personal data outside the UK or EEA, we ensure appropriate safeguards are in place:

• Adequacy decisions: Transfers to countries recognized by the UK or EU as providing adequate data protection
• Standard Contractual Clauses (SCCs): Approved contractual terms that require recipients to protect your data to EU/UK standards
• Binding Corporate Rules: Internal policies adopted by multinational organizations
• Approved certifications: Such as EU-U.S. Data Privacy Framework (where applicable)

For information about the specific safeguards applied to transfers of your data, please contact us at support@unitecx.com.

12. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

12.1 Right of Access

You have the right to request a copy of the personal data we hold about you, along with information about how we process it.

12.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

12.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data in certain circumstances, including:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent (where processing was based on consent)
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed
• Deletion is required to comply with a legal obligation

Note: This right is not absolute and may be limited by legal obligations to retain certain records.

12.4 Right to Restriction of Processing

You have the right to request that we restrict processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.

12.5 Right to Data Portability

Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

12.6 Right to Object

You have the right to object to processing of your personal data:

• Based on legitimate interests (including profiling)
• For direct marketing purposes (including profiling related to marketing)
• For research or statistical purposes (unless required for public interest reasons)

12.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.

12.8 Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects, except in specific circumstances.

Exercising Your Rights

To exercise any of these rights, please contact us at support@unitecx.com. We will respond to your request within one month, though this may be extended by two additional months for complex requests.

We may need to verify your identity before processing your request. We will not charge a fee unless your request is manifestly unfounded, excessive, or repetitive.

13. Right to Complain

You have the right to lodge a complaint with the UK supervisory authority if you believe we have not processed your personal data in accordance with applicable data protection laws.

While you have the right to complain to the ICO, we would appreciate the opportunity to address your concerns first. Please contact us at support@unitecx.com if you have any issues.

14. Marketing and Opt-Out Rights

We may send you marketing communications about our services, features, offers, and resources that we believe may interest you.

Consent and Preferences

• We will only send marketing emails if you have opted in to receive them or where we have a legitimate interest and you have not objected
• You can manage your marketing preferences at any time through your account settings
• Each marketing email includes an unsubscribe link for easy opt-out

How to Opt Out

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting us at support@unitecx.com

Important: Opting out of marketing communications will not affect service-related emails, such as account notifications, transaction confirmations, or important updates about our services.

15. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and deliver personalized content.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve functionality.

Categories of Cookies We Use

Managing Cookies

You can control and manage cookies through:

• Our cookie consent banner when you first visit the website
• Your browser settings (most browsers allow you to refuse or delete cookies)
• Third-party opt-out tools for advertising cookies

Please note that disabling certain cookies may impact website functionality and your user experience.

Third-Party Cookies

Some cookies may be set by third-party services that appear on our pages, such as analytics providers or embedded content. We do not control these cookies, and you should review the privacy policies of these third parties for more information.

16. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16 without verifiable parental or guardian consent.

If you are under 16, please do not provide any personal data through our website or services. If you are a parent or guardian and believe that your child has provided us with personal data without consent, please contact us immediately at support@unitecx.com.

If we become aware that we have collected personal data from a child under 16 without proper consent, we will take steps to delete that information as quickly as possible.

17. Automated Decision-Making

We do not engage in fully automated decision-making that produces legal or similarly significant effects concerning you without human intervention.

Limited Automated Processing

We may use automated systems for the following limited purposes:

• Fraud detection: Automated tools may flag potentially fraudulent transactions or suspicious account activity for manual review
• Spam filtering: Automated systems may filter communications to protect against spam or malicious content
• Basic analytics: Automated analysis of aggregated usage data to improve our services

These automated processes do not result in decisions that significantly affect you without human oversight. If you have concerns about any automated processing, please contact us.

18. Third-Party Links

Our website and services may contain links to third-party websites, applications, or services that are not operated or controlled by us.

We are not responsible for the privacy practices, content, or security of third-party sites. When you click on a third-party link, you will be directed to that third party's site, and you should review their privacy policy and terms of service.

We recommend exercising caution and reviewing the privacy policies of any third-party sites you visit. Providing personal data to third-party sites is at your own risk.

19. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons.

How We Notify You

When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email (to the address associated with your account)
• Display a prominent notice on our website
• For significant changes, we may request your renewed consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Your continued use of our services after changes become effective constitutes your acceptance of the updated policy, unless otherwise required by law.

20. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

We aim to respond to all inquiries within 5 business days. For data subject access requests or other rights-related requests, we will respond within the timeframes required by UK GDPR (typically within one month).