Cancellation & Refund Policy

1. Overview

This Cancellation & Refund Policy ("Policy") applies to all digital services and products provided by Unitecx Limited ("we", "us", "our"), including:

• Digital consulting services
• Online mentorship programs
• Digital marketing strategy services
• Related digital products and materials

All our services are delivered 100% online through video calls, digital materials, and private support platforms accessible via our website at https://unitecx.com.

By purchasing our services, you acknowledge that you have read, understood, and agree to this Policy.

2. How to Request a Refund

All refund requests must be submitted in writing through our official support channel to ensure proper documentation and processing.

2.1 Required Information

When submitting a refund request, please provide the following details to help us process your request efficiently:

• Full name: As it appears on your account or purchase
• Email address: The email you used when making the purchase
• Date of purchase: Approximate date is acceptable if exact date is unknown
• Product/service purchased: Name of the consulting package, mentorship program, or service
• Reason for request: A clear explanation of why you're requesting a refund
• Proof of purchase: Transaction ID, order number, receipt, or confirmation email (if available)

2.2 Response Timeline

We are committed to handling refund requests promptly:

• Initial response: Within 2–3 business days of receiving your request
• Investigation period: May take additional time depending on the complexity of your case
• Final decision: We will notify you of our decision and next steps via email

2.3 Verification Process

For security and fraud prevention purposes, we may request additional information or verification, including:

• Confirmation of identity through account credentials or personal details
• Additional transaction details from your bank or payment provider
• Screenshots or documentation supporting your refund claim

We appreciate your cooperation in providing this information to help us process legitimate refund requests quickly and securely.

3. Cancellation Policy

This section applies to subscription-based services, recurring payments, and scheduled sessions.

3.1 How to Cancel Subscriptions or Recurring Payments

You may cancel your subscription or recurring payment at any time using one of the following methods:

• Via email: Send a cancellation request to support@unitecx.com with your account details
• Via account portal: If available, log in to your account and follow the cancellation instructions in the subscription management section

3.2 When Cancellation Takes Effect

• Cancellations take effect at the end of your current billing period
• You will retain full access to the service until the end of the paid period
• No further charges will be made after the current billing period ends
• You will receive a confirmation email once your cancellation is processed

3.3 Partial Refunds for Unused Time

Unless required by applicable law or explicitly stated in your service agreement, we do not provide partial refunds for unused portions of subscription periods. If you cancel mid-cycle, you will have access to the service until the end of your current billing period, but no prorated refund will be issued.

3.4 Cancelling Scheduled Sessions

For individual consulting or mentorship sessions:

• Rescheduling: Sessions may be rescheduled with at least 48 hours' notice
• Cancellations with 24+ hours notice: May be rescheduled or credited
• Cancellations with less than 24 hours notice: May result in forfeiture of that session
• No-shows: Sessions missed without prior notice are non-refundable and non-transferable

4. Refund Eligibility

We may approve refunds in the following circumstances:

4.1 Duplicate Charges

If you were charged multiple times for the same purchase due to a technical error, we will refund the duplicate charge(s) in full.

4.2 Technical Issues Preventing Access

If you are unable to access the service due to technical issues on our end, we will:

• First attempt to resolve the technical issue within a reasonable timeframe
• Provide alternative access methods if available
• Issue a refund if the issue cannot be resolved and the service cannot be delivered

Note: Technical issues on your end (e.g., internet connectivity, device compatibility) are not grounds for a refund unless we explicitly guarantee compatibility with your setup.

4.3 Incorrect Purchase or Wrong Plan

If you accidentally purchased the wrong service, plan, or package:

• Contact us within 48 hours of purchase
• Before accessing or using the service
• We may offer a refund or the option to switch to the correct service

4.4 Non-Delivery of Service

If we fail to deliver the service as described:

• We will first attempt to reschedule or provide the service at a later date
• If rescheduling is not acceptable or possible, we will issue a full refund
• This applies to scheduled consultations, mentorship sessions, or other time-specific deliverables

4.5 Service Not as Described

If the service materially differs from the description provided at the time of purchase, you may be eligible for a refund. We will review such claims on a case-by-case basis.

5. Non-Refundable Cases

The following situations are generally not eligible for refunds. Please review these carefully before making a purchase:

5.1 Services Already Delivered or Substantially Performed

Once a service has been fully delivered or substantially performed, it is no longer eligible for a refund. This includes:

• Completed consulting sessions or calls
• Mentorship programs where you have attended multiple sessions
• Strategy documents or deliverables that have been provided
• Services where the work has been completed according to the agreed scope

5.2 Digital Content or Materials Already Accessed or Downloaded

Digital products, courses, templates, or materials that have been accessed, downloaded, or viewed are non-refundable. This applies to:

• Course materials and training resources
• Downloadable templates, guides, or documents
• Video content or recorded sessions
• Any digital content where access has been granted and utilized

5.3 Change of Mind After Service Delivery Begins

If you change your mind after a service has commenced, you will not be eligible for a refund, except where required by applicable consumer protection laws. We encourage you to carefully review service descriptions and ask questions before purchasing.

5.4 Failure to Attend Scheduled Sessions

If you fail to attend scheduled consultations, mentorship calls, or sessions without providing advance notice within the stated rescheduling window, those sessions are forfeited and non-refundable.

5.5 Misuse or Breach of Terms of Use

Refunds will not be issued if:

• Your access was terminated due to violation of our Terms of Use
• You engaged in fraudulent activity or misuse of the service
• You violated confidentiality agreements or intellectual property rights

5.6 Purchases Through Third-Party Platforms

If you purchased our services through a third-party platform, marketplace, or affiliate partner, the refund policy of that platform will apply. We are not responsible for processing refunds for purchases made through third parties. Please contact the platform directly for refund requests.

5.7 External Factors Beyond Our Control

Refunds will not be issued for circumstances beyond our reasonable control, such as:

• Changes in market conditions or industry factors
• Your personal circumstances or business conditions
• Results not meeting your expectations (see Section 12 of our Terms of Use regarding no guarantees)

6. Cooling-Off Rights (UK/EU Consumers)

If you are a consumer located in the United Kingdom or the European Union, you may have statutory rights under applicable consumer protection laws, including the right to cancel certain purchases within a specified period.

6.1 Statutory Cooling-Off Period

Under UK and EU consumer protection regulations, you generally have the right to cancel a purchase of digital content or services within 14 days from the date of purchase without giving a reason.

6.2 Waiver of Cooling-Off Rights for Immediate Performance

However, this right to cancel may be limited or waived when:

• You request that the service begins immediately upon purchase
• You access or download digital content before the 14-day period expires
• You explicitly acknowledge and agree that you will lose your right to cancel once performance begins

6.3 How to Exercise Your Cooling-Off Rights

If you wish to exercise your statutory right to cancel (where applicable), you must:

• Send a clear written statement to support@unitecx.com within the 14-day period
• Include your name, purchase details, and a statement that you wish to cancel
• Not have accessed, downloaded, or begun using the digital service or content

6.4 Refund of Payments

If your cancellation is valid under statutory cooling-off rights, we will refund all payments received from you, including any delivery charges (if applicable), without undue delay and in any event no later than 14 days from the day we receive your cancellation notice.

6.5 Questions About Your Rights

If you have questions about your statutory consumer rights, we recommend seeking independent legal advice or contacting your local consumer protection authority.

7. Refund Method & Processing Timeline

7.1 Refund Method

If your refund request is approved, the refund will be processed as follows:

• Refund to original payment method: We will issue the refund to the same payment method you used for the original purchase wherever possible
• Same currency: Refunds will be issued in the same currency as the original payment
• No cash refunds: We do not provide cash refunds under any circumstances

7.2 Payment Processing via Stripe

7.3 Refund Processing Timeline

Once a refund is approved:

• Our processing time: We will initiate the refund within 2–3 business days of approval
• Payment processor time: Stripe typically processes refunds within 5–10 business days
• Bank processing time: Your bank or card issuer may take an additional 3–5 business days to post the refund to your account
• Total estimated time: 7–15 business days from approval to funds appearing in your account

Note: Processing times may vary depending on your bank, payment method, and location. Some banks may take longer, especially for international transactions. If you do not see the refund after 15 business days, please contact your bank first, then reach out to us at support@unitecx.com.

7.4 Refund Confirmation

You will receive an email confirmation once:

• Your refund request is approved
• The refund is initiated in our system
• The refund is processed by Stripe

Please keep this confirmation for your records.

7.5 Failed or Returned Refunds

If a refund cannot be processed to the original payment method (e.g., expired card, closed account), we will contact you to arrange an alternative refund method. You may be required to provide updated payment information or bank details.

8. Chargebacks & Disputes

8.1 Contact Us First

We strongly encourage you to contact our support team at support@unitecx.com before initiating a chargeback or dispute with your bank or payment provider.

Why contact us first?

• We can often resolve issues more quickly than the chargeback process
• You avoid potential chargeback fees from your bank
• We can provide refunds or credits faster than a formal dispute
• It helps us improve our services and address legitimate concerns

8.2 Chargeback Process

If you choose to initiate a chargeback or payment dispute:

• Investigation period: The chargeback process may take 30–90 days or longer
• Evidence required: We will be required to provide evidence to your bank or payment provider, which may include your purchase agreement, service delivery records, and communication history
• Account suspension: Access to services may be suspended during the dispute investigation
• Resolution delay: Chargebacks typically take longer to resolve than direct refund requests

8.3 Fraudulent Chargebacks

Initiating a chargeback for services that were properly delivered may be considered fraud. If we determine that a chargeback was initiated in bad faith:

• We reserve the right to terminate your access to all services
• We may pursue collection of owed amounts plus any chargeback fees incurred
• We may report fraudulent activity to appropriate authorities
• Future purchases may be declined or require additional verification

8.4 Our Commitment

We are committed to:

• Responding to all refund requests promptly and fairly
• Working collaboratively to resolve disputes
• Providing clear documentation and evidence when needed
• Maintaining professional and respectful communication throughout the process

9. Fraud Prevention & Verification

9.1 Identity Verification

To protect both our business and our customers from fraudulent activity, we may request identity verification and transaction details when processing refund requests.

Verification may include:

• Confirmation of the email address associated with the purchase
• Verification of account ownership through login credentials
• Request for photo identification (in cases of high-value transactions or suspicious activity)
• Confirmation of payment method ownership
• Additional transaction details from your bank or payment provider

9.2 Transaction Monitoring

We employ fraud detection systems to monitor transactions for suspicious patterns, including:

• Multiple refund requests from the same account or payment method
• Inconsistencies between account information and payment details
• Unusual purchase patterns or high-value transactions
• Refund requests immediately after access to digital content

9.3 Security of Your Information

All personal information and payment details collected during the verification process are:

• Handled in accordance with our Privacy Policy
• Stored securely using industry-standard encryption
• Used solely for the purpose of verifying your identity and processing your request
• Never shared with third parties except as required by law or necessary for payment processing

9.4 Cooperation Requirement

Failure to provide requested verification information may result in:

• Delay in processing your refund request
• Denial of the refund request for security reasons
• Suspension of account access pending verification

We appreciate your understanding and cooperation in helping us maintain a secure environment for all customers.

10. Changes to This Policy

We reserve the right to modify or update this Cancellation & Refund Policy at any time to reflect changes in our business practices, legal requirements, or for other operational reasons.

10.1 Notice of Changes

When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page
• Provide notice on our website or via email to registered users
• Give reasonable advance notice before changes take effect when required by law

10.2 Effective Date of Changes

Changes to this Policy will take effect:

• Immediately upon posting for new purchases
• After the notice period for existing subscriptions or services (typically 30 days)
• As required by applicable law

10.3 Continued Use

Your continued use of our services after changes to this Policy take effect constitutes your acceptance of the updated Policy. If you do not agree with the changes, you may cancel your subscription or stop using our services.

10.4 Review Responsibility

We encourage you to review this Policy periodically to stay informed of any updates. It is your responsibility to check this page for changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Cancellation & Refund Policy, or if you need assistance with a refund request, please contact us:

We are committed to providing excellent customer service and will do our best to respond to all inquiries within 2–3 business days.

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM GMT
Closed on UK public holidays

For urgent matters, please clearly mark your email subject line as "URGENT" and we will prioritize your request.